GENERAL TERMS FOR PROVIDING ACCOMMODATION SERVICES
Accommodation in lighthouses can only be booked from Saturday to Saturday in high season. From September to June, accommodation can be booked for shorter terms in all lighthouses except Palagruza and Susac.
All lighthouses (except Rt zub, Prisnjak, Plocica and Sv. Petar) have lighthouse keepers.
Cellular phones can be used in all lighthouses.
Every apartment has a TV and a SAT-TV receiver.
All washroom facilities have showers. Guests have at their disposal 2 smaller and 2 larger towels per apartment.
Kitchens are equipped with sinks, stoves with oven and refrigerators.
Guests must bring groceries, spices and the like.
All bedrooms have beds with mattresses, sheets and two blankets per bed.
WATER SUPPLY
Lighthouses have drinking water from rainfall reservoirs. If guests prefer not to drink it, they shoud bring their own supply of beverages.
Water supply on all lighthouses is scarce. Therefore, we beg all guests to SAVE UP water!
ELECTRICAL POWER SUPPLY
Lighthouses have 220 volt electricity.
PARKING
If the lighthouse cannot be reached by car, you can leave your car in the place of transfer. Please arrange guarded parking with the person in charge of the transfer. Their contact number can be found on the Voucher that you will receive after you have paid the full reservation amount.
MEDICAL HELP
Medical help is available in places nearby. In case of medical emergency, medics will arrive by speedboat or helicopter from the nearest center.
PETS
House pets are not allowed.
WHAT IS INCLUDED IN THE PRICE?
partment accommodation
Change of sheets and cleaning once per week
Adequate replacement accommodation in special circumstances (the lighthouse cannot be reached).
Mediterano provides accommodation services in accordance with the General Terms, and with the period and details of the confirmed reservation. Mediterano is not liable for force majeure.
BOOKING AND PAYMENT
Inquiries and booking of accommodation can be done electronically, by mail or in person at the Mediterano office.
When booking, the customer confirms that he is familiar with the General Terms, and that he accepts them fully. Thus, everything stated in the General Terms becomes legally binding both for the customer and Mediterano. When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay an advance of 50% of the total sum, while the balance must be paid at least 15 days prior to the arrival date, depending on the payment method, that the guest was informed about while confirming the reservation. Note when paying by credit card - your credit card will be charged to the amount stated in HRK/EUR.
LOCAL TAX
According to the Croatian Law on the Local Tax, customers are required to pay the local Tax when paying for their accommodation. The local Tax in the Republic of Croatia varies from 3,50 to 7,00 KN per person per day for adults. Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the local Tax is determined by the destination in the Republic of Croatia and travel period, and is charged according to the General Terms when balance payment is made. The amount of local Tax to be paid will be stated on your reservation's calculation.
ACCOMMODATION PRICE
The price of accommodation includes the basic service as described in the booked accommodation unit. Special services are those not included in the price of accommodation (in accommodation unit description indicated by "services upon agreement" or "additional services" available if arranged in advance); therefore the customer pays them separately. These services must be requested at the time of booking.
The price of accommodation is given in EUR. Mediterano retains the right to make changes to the listed prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, Mediterano guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, Mediterano is required to inform the customer. If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation.
CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation units offered by Mediterano are described in accordance to the official categorization of the authorized institution, and based on onsite assessment prior to being put in Mediterano online offer. Standards for accommodation, food, services, etc. different from place to place, country to country, and cannot be compared. Information obtained at the point of sale does not oblige Mediterano in any way more than any information available on the Internet pages.
MEDITERANO'S RIGHT TO CHANGES AND CANCELLATION
Mediterano retains the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time. Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, Mediterano retains the right to charge the price difference upon consulting the customer. In cases where substitute accommodation for paid accommodation is not available, Mediterano retains the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete amount. Should an adequate substitute accommodation not be available on the day of arrival, Mediterano will provide information on available accommodation that is not included in Mediterano's offer and guarantees the refund of the complete paid amount.
CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION
Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes to arrival / departure dates. Changes must be made at least 30 days prior to the arrival date. The change to the reservation is free of charge. Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 30 days of the arrival date or during use of the accommodation unit.
In case of cancellation of reservation for lighthouses, the date of receipt of written cancellation is considered the date of cancellation and the cancellation costs are calculated as follows:
For cancellation from 40 days before arrival date, 10% of the accommodation price will be charged,
For cancellation from 39 - 15 days before arrival date, 50% of the accommodation price will be charged,
Should the customer cancel within 14 or less days before arrival date, or not come, 100% of the accommodation price will be charged.
In circumstances caused by force majeure, customers must produce a written statement and Mediterano will charge for real costs only, up to a maximum of 100 EUR.
Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed Mediterano or the host, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above. Should the real costs exceed the above stated costs, Mediterano reserves the right to charge the difference. Should the customer find a replacement for the cancelled reservation, Mediterano will only charge the real costs caused by the replacement.
MEDITERANO'S OBLIGATIONS
It is Mediterano's obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. Mediterano will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control.
CUSTOMER'S OBLIGATIONS
The customer is required:
to have valid travel documents,
to obey customs regulations and currency exchange regulations of the country where the destination is located,
to obey house rules in accommodation units and to have good relations with the host,
to produce the confirmation of payment (Voucher received by mail or email) upon arrival,
the customer is obligated to check whether a visa is necessary for the country where the destination is located or for neighboring countries.
Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses.
By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.
BAGGAGE
Mediterano is not responsible for damaged, destroyed or lost baggage, as well as for the theft of baggage or valuables in the accommodation unit. Lost baggage or stolen goods should be reported to the host and the local police department.
COMPLAINTS
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer - reservation holder, files a separate complaint.
Complaint procedure:
The guest is required to complain to the service provider about the inadequate service immediately on the arrival day and to notify Mediterano office in Vela Luka by email mediterano@mediterano.hr or by phone 0038520813832 . The guest is required to cooperate with Mediterano's representative in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, Mediterano will not accept any further complaints referring to this service (if there is an appropriate alternative in the same accommodation building, the guest is required to accept it). Mediterano does not accept claims related to elements that are not part of the accommodation (construction work on roads, state of the beach and buildings in the immediate vicinity,...).
If the problem is not rectified even after on the spot intervention by a Mediterano representative, the representative will put down in writing a record of the complaint in two copies, one for Mediterano and the other for the guest. In such cases, the guest is required to send a written complaint along with the representative's record, other relevant documents and photographs that prove reasons for the complaint to Mediterano within 28 days upon returning from holiday. Mediterano will take into consideration only properly filed complaints received within 28 days.
If the guest does not make a complaint on the spot, he/she does not have a right to be refunded.
Mediterano assumes responsibility to make a written decision to the complaint within 14 days upon receipt of the complaint. Should Mediterano need more time to collect information and verify the complaint with the host, it can prolong the response time by a maximum of 14 days. Mediterano will take into consideration only those complaints that could not be solved on the spot.
Until Mediterano presents its solution, the customer refrains from mediation by any other party, arbitration by the Association of Croatian Travel Agencies, or from taking the matter to court, and from informing the press. The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to Mediterano and cannot include services already provided. Mediterano cannot be responsible for the weather conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result in the dissatisfaction of the guest.
COURT JURISDICTION
Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Korcula Court jurisdiction).
NOTE:
Upon payment of the advance or the total amount, the customer fully accepts the General Terms.
Simultaneous discounts do not add up. Additional discounts for last-minute offers do not apply. |
